RETURNS

Faulty Products:

All of our products are subject to stringent quality control before shipping to ensure they meet our high standards, but occasionally something goes wrong. Please contact our Support Team via e-mail at help@dolphinearglobal.com as soon as possible after you discover a problem, giving as much detail as you can. We can often diagnose the source of the problem and arrange for a replacement part (e.g. Amplifier) to be sent to you promptly. Occasionally an item may need to be returned to us.

Returned Products:

1. You have 30 days from date of delivery (verified by courier) to return items.

2. Please contact us first so we have a chance to resolve any issues before you return an item

3. Contact us for specific return details. Do not return to the invoice address.

4. Include purchase information such as order number and name and address supplied at the time of the order.

5. Returned products and any accessories should be in original unused condition including any packaging materials.

6. The cost of return shipping is to be paid by you. Please be sure to insure the returned items to their stated value and follow our instructions to avoid UK import fees on returned items. If it is confirmed that the returned item was supplied by us in imperfect condition, we will reimburse shipping and insurance costs to the value of our normal shipping and insurance fees. We cannot reimburse any duties or taxes paid by you for product delivery as we have no control over government processes.

7. A restocking fee may be applicable depending on the original cost of delivery to you and a re-testing fee on the returned item. We will itemize and explain these costs, if any, once we have received your return.

8. Please explain why your are returning the product so we can correct problems and make changes for future customers.

9. If you are returning the product for store credit we can credit your account as soon as we receive proof of sending, e.g. tracking number and insurance.

10. We’ll generally process and issue refunds within 3-5 business days of receiving returns,” Note, the refund will be made to the original payment method. Credit card refunds can take 7-10 business days due to bank processing.